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Patient experience focus of Smiths Falls Nurse Practitioner-Led Clinic

Staff from the Smiths Falls Nurse Practitioner-Led Clinic stepped out for a quick photo in front of their 52 Abbott St. location.  The clinic is currently taking on new patients in need of primary health care.  From left to right: Nurse Practitioner, France Murdoch; Interhealth Professional, Simon Wright; Administrative Lead, Leeann Brennan; Registered Nurse, Pat Saunders; Administration Assistant, Melissa LaSalle; and Reception and Medical Secretaries, Sarah Mann and Fran Buttner.

BY AMY HOGUE

When dealing with the health of your kids or yourself, it’s important to feel that you’re in good hands with your healthcare provider.  Finding a primary health care provider you can connect with can be challenging, particularly in rural areas where there may be a shortage of providers.

That is why many patients are turning to the nurse practitioner health care model, like the Smiths Falls Nurse Practitioner-Led Clinic, and making the resource connections they need to both maintain health and prevent illness.  With five nurse practitioners, two nurses, as well as a consulting physician, the Nurse Practitioner-Led Clinic has a capacity for 3,200 patients.  Currently, their registration sits at approximately 2,000, leaving plenty of room for more growth.

Open since 2012, the Nurse Practitioner-Led Clinic, located on Abbott St., offers a one-stop shop for health care resources, providing care from birth to geriatrics.  Offering patients access to a full time social worker and part time dietitian and pharmacist on staff, both of whom are certified as diabetic educators, there is very little the clinic can’t handle in terms of medical care.  

One of only 25 Nurse Practitioner-Led Clinics across Ontario, the clinic brings a holistic approach to health care, with a strong focus on patient experience. At the clinic, non-emergency appointments can be made the same or next day, reducing wait times for patients.  

“We want to keep our finger on the pulse of what people in the community need,” the clinic’s Administrative Lead, Leeann Brennan, explained, “and we learned that it was access to care.”

It’s not only easier access that has resulted in the more than 2000 patients registering at the clinic; clinic patients are encouraged to become involved in their care and are free to ask questions, and on average, more time is spent with each patient than in a traditional health care model. Registered Nurse, Pat Saunders, attributes the difference in care to being cared for by a registered nurse who will also have the training and mindset associated with nursing, and caring for patients in a hands-on capacity.  

“People say they feel they’re being involved in their care and listened to,” Brennan said, adding that “it’s important to have a therapeutic relationship with your provider.”

According to the Ontario Ministry of Health and Longterm Care, a nurse practitioner is a registered nurse “with additional education and experience to interpret diagnostic tests, communicate diagnoses, prescribe pharmaceuticals and perform specific procedures.”

Nurse practitioners are known for patient counselling, health maintenance, treatment for acute or urgent illnesses, and monitoring patients with chronic conditions. They can prescribe, diagnose, order tests and make referrals, but are unable to prescribe narcotics or other controlled substances.  

Funded by the province, nurse practitioner led clinics are intended to relieve some of the burden from the health care system.  Prior to opening the Smiths Falls Nurse Practitioner-Led Clinic, current Executive Director, Nancy Unsworth, who put together a proposal, hired staff, and developed the clinic, also researched to determine the need in the community.  

Brennan noted that research indicated there were between 7,000 and 10,000 orphaned patients within the Lanark Leeds Grenville area.  

“There’s still a lot of patients out there without primary health care,” Brennan said.

If there is a situation requiring treatment beyond the scope of a nurse practitioner, the clinic has access to a consulting physician, Dr. Julia Burden.  The consulting physician is available when necessary, but as Brennan explained, she’s only called on when needed.  

“Realistically there aren’t a lot of patients who need to be seen by the physician,” Brennan said. “Nurse Practitioners do very well caring for their patients.”

The Smiths Falls Nurse Practitioner-Led Clinic is currently taking on new patients in need of primary care.  For more information or to register with the clinic please visit their website at www.smithsfallsnplc.com  or by calling 613-205-1025 ext. 5 to reach reception.  

Photo: Staff from the Smiths Falls Nurse Practitioner-Led Clinic stepped out for a quick photo in front of their 52 Abbott St. location.  The clinic is currently taking on new patients in need of primary health care.  From left to right: Nurse Practitioner, France Murdoch; Interhealth Professional, Simon Wright; Administrative Lead, Leeann Brennan; Registered Nurse, Pat Saunders; Administration Assistant, Melissa LaSalle; and Reception and Medical Secretaries, Sarah Mann and Fran Buttner.

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3 Responses to “Patient experience focus of Smiths Falls Nurse Practitioner-Led Clinic”

  1. Sue Oppenauer says:

    I would just like to say Brenda is FANTASTIC! She is the first ” Dr” I have every had that actually talked TO me and explains her findings and options in ENGLISH not Doctorease as some do.
    Also I would like to say the office staff are always so cheerful and polite on the phone as well as in person each time I come in.
    I feel so lucky to have found her and tell everyone I can about how good the clinic is.

    Thanks guys!

  2. Roberta says:

    I have been with this clinic since they opened and Mike Bingley is my NP and he has done more for me in the time I have been with him then any doctor I have dealt with. This clinic is the best thing that ever came to town. The people are great and take the time to listen to their patients which is rare. Each and every person that works there deserves a pat on the back for a job well done!!

  3. PeterAndrew says:

    Greetings from Pediatric Nursing Congress 2018

    We are steering an International Conference to unveil Latest research and Global innovations on a single platform.

    On behalf of PNC-2018, we would like to welcome you, to be a speaker/delegate for the 3rd International Conference on Pediatric Nursing and Healthcare that will be held during September 21-22, 2018 at Vancouver, Canada.

    For more details kindly visit our Conference Brochure through: http://pediatricnursing.nursingconference.com/conference-brochure.php
    Thank you for your time.


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Patient experience focus of Smiths Falls Nurse Practitioner-Led Clinic

Staff from the Smiths Falls Nurse Practitioner-Led Clinic stepped out for a quick photo in front of their 52 Abbott St. location.  The clinic is currently taking on new patients in need of primary health care.  From left to right: Nurse Practitioner, France Murdoch; Interhealth Professional, Simon Wright; Administrative Lead, Leeann Brennan; Registered Nurse, Pat Saunders; Administration Assistant, Melissa LaSalle; and Reception and Medical Secretaries, Sarah Mann and Fran Buttner.

BY AMY HOGUE

When dealing with the health of your kids or yourself, it’s important to feel that you’re in good hands with your healthcare provider.  Finding a primary health care provider you can connect with can be challenging, particularly in rural areas where there may be a shortage of providers.

That is why many patients are turning to the nurse practitioner health care model, like the Smiths Falls Nurse Practitioner-Led Clinic, and making the resource connections they need to both maintain health and prevent illness.  With five nurse practitioners, two nurses, as well as a consulting physician, the Nurse Practitioner-Led Clinic has a capacity for 3,200 patients.  Currently, their registration sits at approximately 2,000, leaving plenty of room for more growth.

Open since 2012, the Nurse Practitioner-Led Clinic, located on Abbott St., offers a one-stop shop for health care resources, providing care from birth to geriatrics.  Offering patients access to a full time social worker and part time dietitian and pharmacist on staff, both of whom are certified as diabetic educators, there is very little the clinic can’t handle in terms of medical care.  

One of only 25 Nurse Practitioner-Led Clinics across Ontario, the clinic brings a holistic approach to health care, with a strong focus on patient experience. At the clinic, non-emergency appointments can be made the same or next day, reducing wait times for patients.  

“We want to keep our finger on the pulse of what people in the community need,” the clinic’s Administrative Lead, Leeann Brennan, explained, “and we learned that it was access to care.”

It’s not only easier access that has resulted in the more than 2000 patients registering at the clinic; clinic patients are encouraged to become involved in their care and are free to ask questions, and on average, more time is spent with each patient than in a traditional health care model. Registered Nurse, Pat Saunders, attributes the difference in care to being cared for by a registered nurse who will also have the training and mindset associated with nursing, and caring for patients in a hands-on capacity.  

“People say they feel they’re being involved in their care and listened to,” Brennan said, adding that “it’s important to have a therapeutic relationship with your provider.”

According to the Ontario Ministry of Health and Longterm Care, a nurse practitioner is a registered nurse “with additional education and experience to interpret diagnostic tests, communicate diagnoses, prescribe pharmaceuticals and perform specific procedures.”

Nurse practitioners are known for patient counselling, health maintenance, treatment for acute or urgent illnesses, and monitoring patients with chronic conditions. They can prescribe, diagnose, order tests and make referrals, but are unable to prescribe narcotics or other controlled substances.  

Funded by the province, nurse practitioner led clinics are intended to relieve some of the burden from the health care system.  Prior to opening the Smiths Falls Nurse Practitioner-Led Clinic, current Executive Director, Nancy Unsworth, who put together a proposal, hired staff, and developed the clinic, also researched to determine the need in the community.  

Brennan noted that research indicated there were between 7,000 and 10,000 orphaned patients within the Lanark Leeds Grenville area.  

“There’s still a lot of patients out there without primary health care,” Brennan said.

If there is a situation requiring treatment beyond the scope of a nurse practitioner, the clinic has access to a consulting physician, Dr. Julia Burden.  The consulting physician is available when necessary, but as Brennan explained, she’s only called on when needed.  

“Realistically there aren’t a lot of patients who need to be seen by the physician,” Brennan said. “Nurse Practitioners do very well caring for their patients.”

The Smiths Falls Nurse Practitioner-Led Clinic is currently taking on new patients in need of primary care.  For more information or to register with the clinic please visit their website at www.smithsfallsnplc.com  or by calling 613-205-1025 ext. 5 to reach reception.  

Photo: Staff from the Smiths Falls Nurse Practitioner-Led Clinic stepped out for a quick photo in front of their 52 Abbott St. location.  The clinic is currently taking on new patients in need of primary health care.  From left to right: Nurse Practitioner, France Murdoch; Interhealth Professional, Simon Wright; Administrative Lead, Leeann Brennan; Registered Nurse, Pat Saunders; Administration Assistant, Melissa LaSalle; and Reception and Medical Secretaries, Sarah Mann and Fran Buttner.

Share Button

3 Responses to “Patient experience focus of Smiths Falls Nurse Practitioner-Led Clinic”

  1. Sue Oppenauer says:

    I would just like to say Brenda is FANTASTIC! She is the first ” Dr” I have every had that actually talked TO me and explains her findings and options in ENGLISH not Doctorease as some do.
    Also I would like to say the office staff are always so cheerful and polite on the phone as well as in person each time I come in.
    I feel so lucky to have found her and tell everyone I can about how good the clinic is.

    Thanks guys!

  2. Roberta says:

    I have been with this clinic since they opened and Mike Bingley is my NP and he has done more for me in the time I have been with him then any doctor I have dealt with. This clinic is the best thing that ever came to town. The people are great and take the time to listen to their patients which is rare. Each and every person that works there deserves a pat on the back for a job well done!!

  3. PeterAndrew says:

    Greetings from Pediatric Nursing Congress 2018

    We are steering an International Conference to unveil Latest research and Global innovations on a single platform.

    On behalf of PNC-2018, we would like to welcome you, to be a speaker/delegate for the 3rd International Conference on Pediatric Nursing and Healthcare that will be held during September 21-22, 2018 at Vancouver, Canada.

    For more details kindly visit our Conference Brochure through: http://pediatricnursing.nursingconference.com/conference-brochure.php
    Thank you for your time.


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